What Twitter Teaches You

in Feedback

Many people consider Twitter as an useful means of transfering their thoughts to others. Because people of all backgrounds use Twitter, communicating with them becomes easier than ever. It is likely that you have already understood that; however, you may not recognize an enormous source of information without any charge which is very helpful for you and your company.

 

Unsolicited Feedback

 

If you're an active Twitter user, there's a good chance that you'll get some unsolicited feedback about your product, or you company as a whole. Don't ignore it. Unsolicited feedback tends to be extremely honest, whether it's positive or negative. If someone's giving you feedback without being asked, they're doing so because they care about your product. Keep track of what features of your products, or qualities about your company your customers love and hate. If you see any patterns developing over time, act on them. If one of your products has a feature people seem to hate universally, try to correct it in the next product. If another has a feature people love, try to expand on that feature in the future.

 

Solicited Feedback

 

If you're not getting unsolicited feedback, you can use Twitter to generate some good old fashioned solicited feedback. Present your customers with questions about your products, or maybe even a link to a survey about your products. Don't overdo it - if you push too hard for feedback, you'll get a lot of false negatives. In other words, if people feel like you're spamming them with feedback requests, they'll give you negative feedback because they're mad about your tweeting habits.

 

Search Results

 

Once your company has been in business for a while, chances are people will start talking about you on Twitter. Take the time once a week to do a search for your company's name, and the names of some of your products on Twitter. The results will give you some idea of what people are saying about your company and y our products. It's also a good idea to do a search for some terms relevant to your niche in order to get an idea of what your customers are interested in at the moment.

 

Twitter can be a great way to get your message out, but it can be an even better way to get some information about your customers. Talk to other Twitter users about your products whenever possible, and keep an eye on search terms related to your company, and you will learn a great deal about your target audience.

 

Author Box
Sean Bridger has 1 articles online

Hi my name is Sean Bridger, I am 28 years old and am a internet marketer, stock market investor and enjoy life to the fullest. I run my own internet business and am looking at mentoring others who wish to make money online

http://seanbridger.com/

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What Twitter Teaches You

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This article was published on 2010/09/03